BUSINESS ORGANISATION

Business Functions

Human Resources
Sales and Marketing
Research and Devalopment
Production/Operations
Customer Service
Finance and Accounts
Administration and IT

Human Resources

Recruitment and retention
-job description
-person specifications
Dismissal
Redundancy
Motivation
Professional development and training
Health and safety and conditions at work
Liaison with trade unions dismissal and redundancy aren´t the same dismissal: when you lose your job
redundancy: company loosing money and you loose because of the company

Sales and Marketing

Market research
Promotion strategies
Pricing strategies
Sales strategies
The sales team
Product-advice on new product development, product improvement, extension strategies, target markets
Pricing strageties: what is the price going to be

Research and Development

New product development
Product improvements
Competitive advantage
Value added
Product testing
Efficiency gains
Cost savings
Value added: They look to see how to add value the product
Efficiency gains: saving money, saving costs
Production / Operations
Acquiring resources
Planning output-- labour,capital,land
Monitoring costs
Projections on future output
Production methods
Efficiency
They will buy primary raw materials. They plan the output, how much it costs (product) , which way to use for the production.
Customer Service
Monitoring Distribution

After sales service

Handling consumer enquiries
Offering advice to consumers
Dealing with customer complaints
Publicity and public relations
How product distribute ,
after-sales service: repair the machine if it brokes down
customer complaints: if the product is bad , they give the money back if they don´t dealing with customer complaints

Finance and Accounts

Cash flow
-monitoring income/revenue
-monitoring expenditure
Preparing accounts
Raising finance
-shares
-loans
Links with all other functional areas
How much money goes in and out. They control the cash flow, prepare all movements of money Links with all other functional areas: all other departments

Administration and IT

Managing estates: cleaning, health and safety, maintenance, security
Reception
Clerical work: reporting, recording, record keeping, communication
Overview of quality control
Use of IT systems
clerical work: paper work
IT: information technology systems in the company
Organisation Charts
You have boss and he/she gives differents types of jobs. Different departments
Pyramid structure is the same as chart.
Centralised/Entrepreneurial: managing director in the centre.This is similar organising the jobs in the university.
Matrix structure: All people try to solve the project and they work on it